Stairlifts FAQ

1. Will installing a lift ruin my wall?
No. Our stairlifts are fitted to the stairs and not the wall. Our experienced technicians will leave no unsightly repairs and leave your home as clean and tidy as they found it. The brackets they use to support the track are secured using relatively small standard wood screws. Modern stairlifts have been designed to spread the weight load across your entire staircase, reducing the need for large damaging lags.

2. How long does the whole process take?
It depends on the type of stairs being fitted with a stairlift. Curved stairlifts are custom applications and require a longer time frame. On-site evaluation is typically done within 2 days of your request. All of our engineers are experienced, fully factory trained, and insured. They can have your stair lift installed in as little as 48 hours from the time they visit your home – at no additional cost! We make the installation as quick and convenient as possible.

3. What if I have narrow stairs?
We offer diverse stairlift options for narrow stairs from leading manufacturers such as Bruno and Handicare. Our stairlifts come with a slim rail and a compact carriage. They all have folding arms, seat and footrest, so they fold away neatly when they are not in use. Standard clip seat belt also improves safety. Our Free Home Accessibility Analysis will help. Our certified technician will visit you at your home to personally measure for your straight stairlift, and evaluate your specific needs.

4. What happens if something is left on the stairs and gets in the way of the stair lift?
Stair lifts are extremely sensitive to foreign objects or obstructions left on a staircase. They are fitted with multiple sensors that will automatically stop the stairlift if an object is in the way. Once the object is removed, the stair lift can be operated as normal.

5. In case of a power cut, should I have to climb stairs?
No worries. As the stair lift is battery powered, it will continue to work even during a power failure. The batteries are designed to allow the user to make many trips up and down the stairs on a single charge. However, as you will not know how long the power failure may last, trips on the stairlift should be kept to a minimum.

6. Which stairlift is right for me and my staircase?
Stairlifts can be installed indoors or outdoors, on a single-flight staircase (straight or curved) or on a staircase with landings. We evaluate your stair type and choose the right option that suits your convenience and adds more value to your home.

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